![]() Our Customer Support remains staffed, but refund processing may take longer than normal. To help protect their team members and prevent the spread of COVID-19, Bed Bath and Beyond have taken precautionary measures that may impact customer experience. Store Pickup orders cannot be returned online and must be brought back to store. You may return items from your Store Pickup order to any store by using your ready for pickup notification as your proof of receipt. Out of an abundance of caution, Bed Bath and Beyond are only accepting returns and exchanges in stores open to the public (this does not include Curbside only locations). Purchases made with a gift card will be refunded as Merchandise Credit.īed Bath and Beyond recognizes this is a challenging time, and Bed Bath and Beyond remains committed to the safety and welfare of their customers and associates. Just provide your receipt, and Bed Bath and Beyond will refund the purchase price to the original form of payment. You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below. If you’d like to make an exchange or return, here’s what you need to know. Whether you didn’t like it, or it didn’t work as expected, Bed Bath and Beyond will try to make it right. Updated, ( source: )īed Bath and Beyond wants you to love what you buy from them, but sometimes it just doesn’t work out. The chain operates many stores in the United States, Canada, Mexico, and Puerto Rico. is an American chain of domestic merchandise retail stores. Please help, this feels like the twilight zone. We have screenshot of the initial purchase network error, Gift card codes to track the amount missing and wallet info to show the amount missing from there - all of this is easily provable. We just want to buy the damn crib, but we need the refund in order to do it. Our baby is almost here, we are trying to finish the room so we can pour ourselves into this first experience and Bed Bath and Beyond has been beyond a nightmare to deal with. We've spoken to a customer service rep in store who has been trying to help, but when she calls in, they tell her the same thing, it will be refunded within 24-48 hours. It has been over 336 hours, no refund and yet almost laughably, the customer service reps just repeat the same thing, after about 20 minutes explaining start to finish, even though we have a case reference number that dates back to our first call over two weeks ago. ![]() Bed Bath and Beyond has had $569 of our money for over two weeks now, we have called daily, and are told the same thing over and over, it will be refunded in 24-48 hours. We went back in to make the purchase once more, but our wallet and gift cards had been debited the entire amount of the crib, yet there was no order. Upon clicking purchase, a window popped up in the app saying there was a network error, try the order again. We applied our wallet balance of $102.99 and $466.40 from our Merchant Gift card to the crib totaling $569.39. We looked in store for a crib that was not in stock, so we sat down and ordered it through the app. We had a number of merchandise returns that we brought into the store which was refunded to a gift card for 663.77. We also had a balance on our Wallet in the app from cash gifts totaling 102.99. My wife and I did our baby registry through Buybuy baby. I’ve never dealt with such incompetency and total lack of concern for a customer.Īll I want is to use my store credit that was from my original purchase with my money! I feel like I’m being robbed. After over an hour with an agent he told me he couldn’t help me and the revenue department would call me back within 48th. The exact same incompetency happened again. I emailed and called customer service and got nowhere all over again. However, when I went to go use the credit it was no longer in my account. They supposedly resolved the issue and gave me my money back. The next day, what do you know I got a call back from BB&B. If your request is to update your email preferences or unsubscribe click here.” Please contact us by visiting /help for answers to many frequently asked questions and contact options. I have emailed them at the email provided to me to get someone at corporate to address it and instead I get an email back saying this: They always say they’re escalating the issue and will have a supervisor call me back but nobody does. I’ve called customer service so many times over the last few years that I have lost count. Bed Bath & Beyond will not honor my old store credits totaling almost $200 supposedly because their staff do not know how to use the new pos system.
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